The casinos you see on Royal Reel Mile are aimed at players in the United Kingdom and are expected to operate
under licences issued and supervised by the UK Gambling Commission. Understanding this framework helps
you make more informed decisions.
The role of the UK Gambling Commission (UKGC)
The UK Gambling Commission is the primary regulatory body supervising gambling in Great Britain. It
licences operators, sets conditions and can take enforcement action where rules are not followed.
UK-facing online casinos must hold appropriate licences if they wish to offer services to players in the
United Kingdom. This typically includes licences covering casino games, betting or other products.
What a licence is designed to cover
Expectations around fairness and transparency of games.
Anti-money laundering and customer due-diligence measures.
Requirements for protecting vulnerable players and minors.
Handling of player funds and segregation of balances where required.
Royal Reel Mile is not a regulatory body. We cannot resolve disputes between you and a casino,
and we do not provide recommendations about whether you should or should not use a specific operator.
If you have a complaint about a licensed UK casino, you should first contact the casino’s customer support
and follow their complaints procedure. Where appropriate, some disputes may be escalated to an
Alternative Dispute Resolution (ADR) provider listed by the operator.
Your responsibilities as a UK player
Even with a regulatory framework in place, gambling remains a personal responsibility. Before you create an
account with any online casino, consider the following points:
Confirm that the casino is authorised to accept customers from your location in the United Kingdom.
Read the terms and conditions in full, especially sections on bonuses, limits and withdrawal rules.
Check what responsible gambling tools are available, such as deposit limits or time-outs.
Make sure you understand how your personal data and payments are handled.
If you are unsure about any of these areas, do not proceed with registration or deposits until you are satisfied
with the information provided by the casino itself.
Where to find more help and information
Regulation is only one piece of the puzzle. If you are in the United Kingdom and need further guidance on gambling
safety or consumer rights, there are additional organisations and resources that can help.
Independent charities focused on gambling harm and addiction support.
Consumer advice services that provide guidance on online transactions.
Official UK government and regulatory websites explaining local rules.
For more information about staying in control and looking after your wellbeing, please visit our
Responsible Gambling page, which lists tools and support options
available to players in the UK.